Duties
WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies Will Be Filled In The Following Specialty AreasIndependent Office of Appeals, Collection Appeals
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- Reviews incoming cases for statutes, development of the issues, by both the taxpayer and the government, completeness of supporting documents, transcripts, and work papers. Reviews and analyzes information from internal and external sources in order to resolve issues and close cases.
- Researches case issues to determine and apply the law to the facts presented. Where issues are unclear or where a clear precedent is lacking, determines the appropriate resolution based upon relevant factors including reasonableness, adjudication trend and settlement practices.
- Analyzes taxpayer responses and initiates further contact with taxpayers to determine appropriate case resolution and provide technical and procedural information to taxpayers and their representatives by correspondence, telephone, virtually and in-person.
- Contacts taxpayers and their representatives to clarify facts and issues, and resolve problems. Confers with taxpayers and their representatives to explain procedures, law, and regulations, discuss options and administratively resolve the full range of collection issues.
- Conducts Appeals face-to-face, virtual or telephone conferences for the resolution of tax cases with taxpayers which have the most complex technical collection issues. Resolves a variety of collection issues which are within Appeals' jurisdiction.
Help
RequirementsConditions of Employment
Standard Position Descriptions (spd)PD97915
Visit the IRS SPD Library to access the position descriptions.
- Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
- Obtain and use a Government-issued charge card for business-related travel.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
- This is a Bargaining unit position.
- Tour of Duty: Monday - Friday; 8:00am - 4:30pm
- Alternative work schedule, staggered work hours or telework may be available.
- Relocation expenses - No
- If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s):
- 12/22/2023, 3/22/24, 6/24/24, 9/23/24. This announcement may be amended to include additional cut-off dates within the 12month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 12/09/2024.
QualificationsSPECIALIZED EXPERIENCE: GS-12
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with Appeals policies, procedures and practices relevant to the Appeals collection work in order to work cases and resolve issues. Experience with the tax laws and administrative procedures relating to liens and levies to ensure full taxpayer compliance and counsel taxpayers on alternatives; Experience using various collection procedures such as Offer in Compromise and installment agreement to advise and discuss collection alternatives with taxpayers. Experience with Internal Revenue Code, IRM, court decisions, and other tax publications related to assigned areas in order to research cases, apply relevant tax law to issues that are unclear or where a clear precedent is lacking, and determine the appropriate resolution for collection issues; Experience applying knowledge of basic accounting and financial analysis techniques to analyze financial information (e.g., analyzing taxpayer transcripts, case files, financial books and records and other information to determine collectability for case resolution). Experience using available on-line systems, research materials and technology to research taxpayer information and resolve taxpayer inquires. In addition, you must have experience in communications and interpersonal relationships to work effectively and professional with taxpayers and their representatives in resolving collection issues. Examples include: Contacting taxpayers and their representatives to provide tax assistance and determine appropriate case settlement/resolution.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information
14 Vacancies at the following locations:
East Hartford, CT (CT3323) 333 East River Drive
New Haven, CT (CT0061) 150 Court St
Andover, MA (MA0137) 310 Lowell Street
Boston, MA (MA0153) 10 Causeway
Portsmouth, NH (NH6185)75 Portsmouth Blvd
Buffalo, NY (NY7340) 130 Elmwood Avenue
Holtsville, NY (NY7184) 5000 Corporate Drive
New York, NY (NY0350) 290 Bwy - Foley Square
Syracuse, NY (NY7357) 300 South State St
Westbury, NY (NY6412) 1600 Stewart Avenue
Newark, NJ (NJ4555) 1 Newark Center
Philadelphia, PA (PA0277) 600 Arch Street
Pittsburgh, PA (PA0233) 1000 Liberty Avenue
South Portland, ME (ME4276) 440 Western Avenue
Bridgeport, WV (WV0318) 16 Sterling Drive
14Vacancies at the following locations:
Jacksonville, FL (FL0067) 400 West Bay Street
Miami, FL (FL0061) 51 SW First Avenue
Plantation, FL (FL2533) 1000 South Pine Island Road
Tampa, FL (FL2971) 2203 N Lois Avenue
Atlanta, GA (GA0087) 401 W Peachtree St
Florence, KY (KY3016) 7125 Industrial Rd
New Orleans, LA (LA0034) 600 S. Maestri Place
Jackson, MS (MS0083) 100 W Capitol
Charlotte, NC (NC2598) 10715 David Taylor Drive
Greensboro, NC (NC2668) 4905 Kroger Blvd
Philadelphia, PA (PA0277) 600 Arch Street
Columbia, SC (SC0068) 1835 Assembly Street
Memphis, TN (TN0005) 5333 Getwell Road
14 Vacancies at the following locations:
Denver, CO (CO1656) 600 17th Street
Chicago, IL (IL0236) 230 S. Dearborn Street
Peoria, IL (IL2551) 2415 W Cornerstone Ct
Indianapolis, IN (IN0133) 575 N Pennsylvania
Des Moines, IA (IA0112) 210 Walnut Street
Louisville, KY (KY0086) 600 Dr. Martin L. King Pl.
Baltimore, MD (MD0055) 31 Hopkins Plaza
Detroit, MI (MI0800) 985 Michigan Avenue
Grand Rapids, MI (MI2210) 3251 N Evergreen Dr NE
St. Paul, MN (MN1600) (30 East Seventh Street)
Kansas City, MO (MO1840) 2345 Grand
St. Louis, MO (MO0106) 1222 Spruce
Omaha, NE (NE0051) 1616 Capitol Ave.
Cincinnati, OH (OH0189) 550 Main Street
Cleveland, OH (OH2028) 1375 E Ninth Street
Columbus, OH (OH0208) 200 N High St
Oklahoma City, OK (OK1356) 55 North Robinson
Knoxville, TN (TN0076) 710 Locust St
Nashville, TN (TN0052) 801 Broadway
Austin, TX (TX0227) 300 E. Eighth Street
Farmers Branch, TX (TX0302) 4050 Alpha Rd
Houston, TX (TX0297) 8701 S Gessner
San Antonio, TX (TX2982) 8122 Datapoint Drive
Richmond, VA (VA0088) 400 North Eighth Street
Washington, DC (DC0198) 77 K Street NE
Milwaukee, WI (WI1720) 211 West Wisconsin Avenue
14 Vacancies at the following locations:
Phoenix, AZ (AZ7748) 4041 N Central Ave
Tucson, AZ (AZ0058) 300 W Congress
Fresno, CA (CA7803) 700 P Street
Laguna Niguel, CA (CA0521) 24000 Avila Road
Los Angeles, CA (CA0150) 300 North Los Angeles St
Sacramento, CA (CA6139) 4330 Watt Avenue
San Bernardino, CA (CA8050) 290 North D Street
San Diego, CA (CA6109) 701 B Street
San Francisco, CA (CA8207) 100 First Street
San Jose, CA (CA6116) 55 South Market Street
Boise, ID (ID0025) 550 West Fort St 83724
Las Vegas, NV (NV7516) 110 City Parkway
Albuquerque, NM (NM1464) 6200 Jefferson St NE
Portland, OR (OR0043) 1220 SW 3rd Avenue
Salt Lake City, UT (UT1522)178 South Rio Grande Street
Seattle, WA (WA0101) 915 Second Avenue
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